Welcome to Materia Aromatica. Due to the nature of our products, we typically do not accept returns or offer refunds. Please review our policy for details and the procedure for damaged items.

1. No Returns or Refunds

• Given the nature of our products, we are unable to accept returns or offer refunds. All sales are considered final upon completion.

2. Damaged Items

• If your order arrives damaged, please contact us within 7 days of receiving your shipment. To facilitate the assessment process, send us clear photographs of the damaged item(s) at materiaaromaticaco@gmail.com
• Upon review, if we determine that the damage is due to shipping or handling errors, we may offer a refund or replacement as appropriate.

3. Process for Reporting Damaged Items

• To report a damaged item, please provide the following information:
  • Your order number.
  • A detailed description of the damage.
  • Clear photographs showing the damage.
• Email this information to us at materiaaromaticaco@gmail.com We will assess the situation and respond with the course of action.

4. Refund or Replacement for Damaged Items

• After assessing the reported damage, if we approve a refund or replacement, we will inform you of the next steps to rectify the issue.

Policy Changes

• Materia Aromatica reserves the right to modify this return policy at any time. Any changes will be effective immediately upon posting on our website.